- 1. Who we are
- 2. Information we collect
- 3. How we use your information
- 4. Legal bases for processing
- 5. Marketing communications
- 6. Sharing your information
- 7. International transfers
- 8. How long we keep information
- 9. Your rights
- 10. Security
- 11. Children
- 12. Third-party websites
- 13. Changes to this policy
- 14. Contact us
1. Who we are
The data controller responsible for your personal data is:
The House of Health
16 High St
Stratford-upon-Avon
CV37 6AU
United Kingdom
Telephone: (+44) 1789 292353
Email: info@thehouseofhealth.uk
Website: https://thehouseofhealth.uk
If The House of Health is operated by a limited company, partnership or other legal entity, insert its full legal name and registration details here:
Legal entity: [insert legal entity name]
VAT number: [insert VAT number, if applicable]
2. Information we collect
Depending on how you use our website, we may collect:
- your name;
- billing and delivery addresses;
- email address and telephone number;
- account login information, where applicable;
- order, payment and transaction details;
- information you provide when contacting customer service;
- product preferences and communication preferences;
- information contained in reviews, feedback or other messages;
- technical information such as IP address, browser type, device type and operating system;
- website usage information collected through cookies and similar technologies;
- information required to prevent fraud, misuse or unlawful activity.
We do not normally need health information to process an ordinary order. Please do not provide medical information unless it is specifically necessary for a service we offer and we have explained how it will be used.
3. How we use your information
We may use your personal data to:
- process and deliver your orders;
- take and administer payments;
- communicate with you about your orders, enquiries or account;
- provide customer support;
- manage returns, refunds and complaints;
- maintain and improve our website, products and services;
- personalise your website experience;
- send marketing communications where permitted by law and where you have provided consent;
- maintain records required for accounting, tax and legal purposes;
- detect, prevent and investigate fraud, abuse and security incidents;
- comply with legal and regulatory obligations;
- establish, exercise or defend legal claims.
We will only use personal data for appropriate and lawful purposes.
4. Legal bases for processing
Depending on the circumstances, we rely on one or more of the following legal bases:
- Contract: where processing is necessary to process your order or provide services you request.
- Legal obligation: where we must keep records or disclose information to comply with the law.
- Legitimate interests: where processing is necessary for the operation, security and improvement of our business, provided that our interests do not override your rights.
- Consent: where you have actively agreed to a particular use, such as certain marketing or non-essential cookies.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out before consent was withdrawn.
5. Marketing communications
We may send you marketing emails if you have subscribed to receive them or where otherwise permitted by applicable law.
You can unsubscribe at any time by:
- clicking the unsubscribe link in a marketing email; or
- contacting us at info@thehouseofhealth.uk
We will continue to send necessary service communications, such as order confirmations, delivery updates and important account notices.
6. Sharing your information
We may share relevant personal information with trusted third parties where necessary, including:
- payment service providers;
- delivery and fulfilment providers;
- website hosting and technical-support providers;
- customer-service and email-communication providers;
- accounting, auditing and professional advisers;
- fraud-prevention and security providers;
- law-enforcement bodies, courts, regulators or government authorities where required.
Third-party providers may only process personal data in accordance with our instructions or their own applicable legal responsibilities. We do not sell your personal data.
7. International transfers
Some service providers may process personal data outside the United Kingdom. Where this occurs, we will take appropriate steps to ensure that your personal data receives a level of protection required by applicable data-protection law.
Where required, we may rely on adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.
7. International transfers
Some service providers may process personal data outside the United Kingdom. Where this occurs, we will take appropriate steps to ensure that your personal data receives a level of protection required by applicable data-protection law.
Where required, we may rely on adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.
8. How long we keep information
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, tax and reporting requirements.
Typical retention periods may include:
- order and transaction records: [insert period, commonly six years for accounting and tax purposes];
- customer-service correspondence: [insert period];
- marketing preferences: until you unsubscribe, plus [insert period];
- account information: while your account remains active and for [insert period] afterwards;
- cookie-consent records: [insert period].
The actual retention period may vary depending on the nature of the information and our legal obligations.
9. Your rights
Subject to legal exceptions, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete information;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing, including direct marketing;
- request portability of information you provided to us;
- withdraw consent where processing is based on consent;
- object to certain automated decision-making or profiling.
To exercise your rights, contact us at info@thehouseofhealth.uk. We may need to verify your identity before completing a request.
You also have the right to complain to the Information Commissioner’s Office, the UK data-protection regulator, if you believe your personal data has been handled unlawfully.
10. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of sending or storing information is completely secure. You should use a strong password, keep account credentials confidential and contact us promptly if you believe your account or information has been compromised.
11. Children
Our website is not intended for children under the age of 18 unless a parent or legal guardian is involved. We do not knowingly collect personal data from children without appropriate consent.
12. Third-party websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of those websites. You should review their privacy policies before providing personal information.
13. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
14. Contact us
If you have questions about this Privacy Policy or how we use personal data, contact:
The House of Health
16 High St, Stratford-upon-Avon CV37 6AU, United Kingdom
Telephone: (+44) 1789 292353
Email: info@thehouseofhealth.uk