- 1. Delivery areas
- 2. Processing times
- 3. Delivery services and charges
- 4. Delivery address
- 5. Tracking
- 6. Delayed or missing orders
- 7. Damaged parcels
- 8. Risk and responsibility
- 9. Contact us
1. Delivery areas
We currently deliver to: UK only
If we cannot deliver to your address, this will be shown at checkout or we will contact you after receiving your order.
2. Processing times
Orders are normally processed within [insert number] business days after payment has been authorised.
Orders placed after [insert cut-off time], at weekends or on public holidays may be processed on the next business day.
During sales, holidays or unusually busy periods, processing may take longer. We will provide updated information where possible.
3. Delivery services and charges
Available delivery services and charges will be displayed at checkout.
Delivery estimates are not guarantees unless we have expressly agreed a guaranteed delivery service.
4. Delivery address
Please check your delivery address carefully before completing your order.
We are not responsible for delays, failed delivery or additional charges caused by an incorrect or incomplete address supplied by you. If an order is returned to us because the address was incorrect, we may contact you to arrange redelivery.
5. Tracking
Where available, we will send tracking information to the email address supplied with your order.
Tracking information may not update immediately after dispatch. If tracking shows that an order has been delivered but you have not received it, contact us at info@thehouseofhealth.uk as soon as possible.
6. Delayed or missing orders
If your order has not arrived within the estimated delivery period, contact us with:
- your name;
- order number;
- delivery address;
- details of the issue.
We will investigate with the delivery provider.
If goods have not been delivered within the period agreed with you, or within the legally applicable period, you may have the right to cancel the order and receive a refund.
7. Damaged parcels
If your parcel arrives visibly damaged, please photograph the packaging before opening it where possible.
If the goods are damaged, incorrect or missing, contact us within 3 days. This does not limit your statutory rights.
8. Risk and responsibility
For consumer orders, responsibility for the goods generally passes to you when you or a person nominated by you physically receives them.
If you arrange a carrier independently rather than using a delivery option offered by us, responsibility may pass when the goods are handed to that carrier.
9. Contact us
For shipping questions, contact:
The House of Health
16 High St, Stratford-upon-Avon CV37 6AU, United Kingdom
Telephone: (+44) 1789 292353
Email: info@thehouseofhealth.uk